9822 Bolsa Ave, Suite D

Westminster, CA 92683

Toll Free: (888) 688-2999

Phone: (714) 868-6868

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Premium Geumsam offers free shipping worldwide in many countries. In other areas, shipping costs apply. Call us fore more detail

Which payment methods are accepted in the Online Shop?

We accept payment by credit card (VISA / MasterCard / AMERICAN EXPRESS / JCB / Diner’s Club International), by debit card (VISA, Carte Bleue, Carte Bancaire).

How long will delivery take?

The following list serves as a rough guide, more exact shipping times for your country are given during check-out. Please note that there may be delays on rare occasions or in remote areas.

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day. Orders via pre-payment are sent out on the day we receive the payment.

Do I receive an invoice for my order?

Yes. You will receive your invoice via e-mail when your order is sent out to you.

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